Privacy Policy

We are Moch10 LLC. We are located at 7650 E. Sands Drive, Scottsdale, Arizona 85255. Our website address is:



We do not offer or facilitate the ability to leave comments on our website. However, our Facebook Page is the vehicle for  to visitors to leave comments for us as well as have a dialogue with other Facebook users about Plantar Fasciitis and our products and services, subject to Facebook’s privacy policies.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Purchase Information

Should you purchase our products, we collect your personal information as required by the payment processor, including your full name, billing address, shipping address, email address, and phone number, and the IP address your transaction originated from. Payment information you provide which may include account numbers, debit or credit card numbers are never stored in our system, but are passed along to the payment processor. The results of any purchase, whether approved or declined is stored in our system to include the payment processors transaction number and the result of the transaction.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Information

If you use our contact form to get in touch with us, we capture your name, email address, as well as the IP address your device has originated from. Your messages and contact data are stored in our customer support database and contain the thread of any communication between us. No other personal information is collected or stored.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


From time to time we may send you a SURVEY or QUESTIONNAIRE form in order to get your feedback about our product and services. The information from your response will be retained without your personal information (name, email address, ip address) and compiled as part of our analytics.

Who we share your data with

We do not share any personal information with any third party except under the following circumstances:

  1. Payment processors, (PayPal, Merchant Bank Card Processors) in the event of a disputed transaction.
  2. Any law enforcement agency with the proper request as specified by law.

How long we retain your data

If you contact us the content of our communication and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you register for an account on this site, or have left communications using our “Contact Us” Ticket System, you can request to receive an exported file of any personal data we may hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor communications through our contact forms or ticket systems may be checked through an automated spam detection service. During a purchase transaction we store your contact information and the details of your location (IP address).

How we protect your data

We use industry standard anti-virus, anti-malware, and security tools to protect our data and yours from unauthorized access. We also block access to countries that we do not sell our products to.

What data breach procedures we have in place

In the event of a data breach, we will advise you of the event and what personal information if any, was compromised.

What third parties we receive data from

We receive information from payment processors (PayPal, Merchant Debit/Credit Card Processors) regarding approval or denial of purchase transactions.

What automated decision making and/or profiling we do with user data

We may gather information from Social Media as well as data you enter on our website or in our Surveys and Questionnaires. This information is stored for analytical purposes without your personal information

Industry regulatory disclosure requirements

We comply with all industry regulatory, data collection and privacy requirements including, but not limited to, the new General Data Protection Regulations (GDPR) effective May 25, 2018.